National Grid Case Study
National Grid includes its process control systems, along with its other key business software applications, within its business continuity strategy. One of the key considerations covered by the strategy is the risks associated with the failure of, or breakdown of a relationship with a key supplier. In order to mitigate those risks and demonstrate sound corporate governance, National Grid protects these software applications with escrow agreements from NCC Group.
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Canary Wharf Case Study
Businesses relying on software companies to develop, supply or maintain vital systems traditionally call on their suppliers when a 'software emergency' arises. If the supplier is unable or can no longer meet its contractual obligations to supply, fix or maintain these systems, the business is often left with the problem of accessing software source codes. Following a review of the marketplace, Canary Wharf Group partnered with the world’s largest software escrow provider, NCC Group for a protection solution.
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npower Case Study
When developing its business continuity and disaster recovery strategy, npower wanted some assurance that core areas of its business could still function if an issue with the supplier of a key application should arise in future. npower has protected its business-critical software applications with NCC Group Escrow since 1999, so when implementing a new credit management system, it ensured that provision for Escrow was included in the contract with the supplier.
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ABN AMRO Case Study
ABN Amro depends on a series of complex, custom software applications to deliver real-time information to staff and customers and power its operations. For these applications, ABN Amro utilises NCC Group's most comprehensive escrow solutions which, in addition to holding the source code, test the material deposited and associated files and scripts for readability and completeness to ensure they could be used to achieve a successful re-build in the event this became necessary.
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Irish Cervical Screening Programme (ICSP) Case Study
In order to effectively and efficiently manage a health programme of this size and complexity, the ICSP commissioned a database management system. A serious failure with this business-critical system could potentially result in the early warning signs of cervical cancer remaining undetected. As such ICSP decided an Escrow Solution including Full Verification testing was the most appropriate way of facilitating secure off-site storage of the source code and ensuring peace of mind that the CSR system could be re-built if necessary.
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Spark Response Case Study
Spark Response is predominantly a multi channel customer contact and fulfilment centre. When the supplier of their contact and order management system went into liquidation, they needed to access the software code to ensure business continuity for itself and its clients. As the application had been deposited in Escrow, Spark Response were able to arrange for the code to be released by NCC Group and carry on with no interruption of service.
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